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Health Check FAQ

Health Check FAQ

The following are helpful FAQs for those performances where the artist requires a health check policy for entry. 


What do I need to provide in order to be admitted to an event where a negative COVID test or vaccination is required?

All attendees will be required to provide proof of a negative rapid antigen or PCR COVID-19 test taken within 72 hours of the performance for entry. At-home COVID-19 tests will not be accepted.

In lieu of a negative test, attendees may provide a photo ID and proof of full vaccination against COVID-19. The original vaccination card, a digital copy or a printed copy of the vaccination card will be accepted.


My under-12 child is not vaccinated yet. What do I do if there is a testing/vaccination requirement?

All unvaccinated attendees are required to show proof of a negative COVID-19 test for entry.


If I cannot attend a performance because I am sick or I don’t feel comfortable attending, can I get a refund on my ticket?

Please stay home if you are feeling ill, if you have been in close contact with someone who has tested positive for COVID-19, or if you are awaiting COVID-19 test results. If you are unable to make a performance, please contact our box office and we will work with you on your options.


What happens if a show gets postponed or cancelled?

We will email ticketholders directly with additional details if a show is postponed or cancelled. If the show is cancelled, all tickets will be automatically refunded. Refunds may take up to 30 days to process. If a show is postponed, tickets will be valid for the new date. If you are unable to attend the new date, you may contact the box office for a refund.

Updated: Tuesday, April 12, 2022 @ 3:23 pm