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Health Check FAQ

Health Check FAQ

The following are helpful FAQs for those performances where the artist requires a health check policy for entry. 


Are masks required?

We encourage you to wear a well-fitting mask over your nose and mouth while inside the building regardless of your vaccination status. Masks may be removed when eating or drinking. We have masks at the Center if you forget your mask.


What do I need to provide in order to be admitted to an event where a negative COVID test or vaccination is required?

All attendees will be required to provide proof of a negative rapid antigen or PCR COVID-19 test taken within 72 hours of the performance for entry. At-home COVID-19 tests will not be accepted.

In lieu of a negative test, attendees may provide a photo ID and proof of full vaccination against COVID-19. The original vaccination card, a digital copy or a printed copy of the vaccination card will be accepted.


My under-12 child is not vaccinated yet. What do I do if there is a testing/vaccination requirement?

All unvaccinated attendees are required to show proof of a negative COVID-19 test for entry.


If I cannot attend a performance because I am sick or I don’t feel comfortable attending, can I get a refund on my ticket?

Please stay home if you are feeling ill, if you have been in close contact with someone who has tested positive for COVID-19, or if you are awaiting COVID-19 test results. If you are unable to make a performance, please contact our box office and we will work with you on your options.


What happens if a show gets postponed or cancelled?

We will email ticketholders directly with additional details if a show is postponed or cancelled. If the show is cancelled, all tickets will be automatically refunded. Refunds may take up to 30 days to process. If a show is postponed, tickets will be valid for the new date. If you are unable to attend the new date, you may contact the box office for a refund.