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Updates and Information for Our Patrons

Updates and Information for Our Patrons related to COVID-19


As a community space, we consider the health and well-being of our patrons, artists, volunteers, and employees our highest priority; we continue to follow the guidance of the CDC and local health authorities. We will communicate with ticket purchasers by email before the performance to keep you informed of any updates to our policies.

We highly encourage all patrons (regardless of vaccination status) to wear a well-fitting mask over their nose and mouth while inside the building. Masking has allowed us to be open to the public while keeping our patrons, volunteers, and staff safe. If you forget your mask when attending an event, not to worry, we have one for you.

We encourage everyone who is able to receive a COVID-19 vaccine to do so to protect themselves and their communities. At this time, proof of vaccination is not required for entry.

We have implemented heightened cleaning and disinfection practices for all public and backstage spaces. Hand-sanitizing stations are available throughout the building.

Please stay home if you are feeling ill, if you have been in close contact with someone who has tested positive for COVID-19, or if you are awaiting COVID-19 test results. If you are unable to make a performance, please contact our box office and we will work with you on your options.

We will email ticketholders directly with additional details if a show is postponed or cancelled. If the show is cancelled, all tickets will be automatically refunded. Refunds may take up to 30 days to process. If a show is postponed, tickets will be valid for the new date. If you are unable to attend the new date, you may contact the box office for a refund.

If you receive a refund on your performance, we would ask that you consider converting your funds to a gift card or making a tax-deductible donation to Chandler Center for the Arts.

For questions, please contact the CCA box office via phone a t480-782-2680 or email at


For additional patron information: 
Ticketmaster has created a Help Center to provide patrons with guidance about what to do in case an event is cancelled or being rescheduled. 

CCA Box Office Frequently Asked Questions

Thank you for your patience and loyal patronage. 

Updated: Wednesday, August 19, 2021 @ 11:27 a.m.