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Assistant House Manager

Assistant House Manager

Reports To:               Events Program Coordinator

Pay Range:                  $14-16/hour

This position is a part-time, non-benefited position with no set hours.  Primary work functions happen on Friday evenings, Saturdays and Sundays. Under direction of the Patron Services Coordinator, this position assists the House Manager & Patron Services Coordinator during events at the Chandler Center for the Arts.  The Assistant House Manager is responsible for monitoring and assisting with overseeing front of house activities during events.  The Assistant House Manager must be able to work well with staff and volunteers to ensure smooth operation of front of house and outstanding customer service to patrons at Chandler Center for the Arts. 

Minimum Qualifications Required:

  • Able to stand for long periods of time
  • Willing to work long hours if needed

Preferred/Desirable Qualifications:

  • Six months or more of customer service and/or event experience
  • High school diploma or GED
  • Effective written and verbal communication skills
  • Basic knowledge of Front of House operations for performing arts venues
  • Familiarity with Volunteer Management software (Volgistics)
  • Ability to set priorities, remain calm and handle possible emergency situations
  • Effectively present information to a wide variety of contacts including patrons, artists, media, etc.

Essential Duties and Responsibilities:

  • Supervises approximately 20-40 volunteers at performances and events
  • Coordinates show requirements using a checklist with Patron Services Coordinator and House Manager
  • Responsible for preparing house reports, incident and accident reports and volunteer orientations
  • Monitors theatre, lobbies and restrooms in case of emergency situations, handles questions, comments and complaints that may occur during the pre-show, performance, intermission and post-show 
  • Ability to learn and train others on theatre seating and scanning procedures
  • Excellent customer service skills and positive attitude
  • Maintains high standards for interacting with patrons, staff and volunteers
  • Other duties as assigned