Reports To: Patron Services Coordinator
Pay Range: $16-$19 per hour (depending on experience)
This position is a part-time, non-benefited position with no set hours. Primary work functions happen on Friday evenings, Saturdays and Sundays with occasional weekday/weeknight events. Under direction of the Patron Services Coordinator, this position assists the House Manager & Patron Services Coordinator during live events at the Chandler Center for the Arts. The Assistant House Manager is responsible for monitoring and assisting with overseeing front of house activities during events. The Assistant House Manager must be able to work well with staff and volunteers to ensure smooth operation of front of house and outstanding customer service to patrons, clients, and artists at Chandler Center for the Arts.
Minimum Qualifications Required:
- Able to stand for long periods of time and navigate steps on a regular basis
- Willing to work long hours if needed
- Primarily available Friday evenings, Saturdays and Sundays day and evening, and occasional weekdays/weeknights
Preferred/Desirable Qualifications:
- Six months or more of customer service and/or live event experience
- High school diploma or GED
- Effective written and verbal communication skills
- Basic knowledge of Front of House operations for performing arts venues
- Familiarity with Volunteer Management and related software (Volgistics)
- Ability to set priorities, remain calm and handle possible emergency situations
- Effectively present information to a wide variety of contacts including patrons, volunteers, staff, clients, artists, media, etc.
Essential Duties and Responsibilities:
- Assists in the direction and supervision of approximately 10-30 volunteers at performances and events
- Assists with crowd management during live events, including venue entrance, reserved and general admission seating, internal lines, exiting, and possible emergency situations
- Coordinates show requirements using a checklist with Patron Services Coordinator and House Manager
- Responsible for assisting in preparing event reports, incident and accident reports and volunteer orientations and trainings
- Actively monitors theatre, lobbies and restrooms in case of emergency situations; assists with emergency evacuation of venue, if necessary
- Handles questions, comments and complaints that may occur during the pre-show, performance, intermission and post-show activities from patrons, staff, volunteers, clients, and artists
- Ability to learn and train others on theatre seating and scanning procedures
- Excellent customer service skills and positive attitude
- Maintains high standards for interacting with patrons, staff and volunteers
- Other duties as assigned
Please submit a resume by email to:
Kristen Pierce
Patron Services Coordinator
Chandler Center for the Arts
[email protected]